FAQ

Frequently asked questions
Do you ship internationally?

International shipping is available via approved forwarding partners. Please review our Shipping Policy for details and pre-approval requirements.

Are sales final?

Yes. Due to the nature of collectibles, all sales are final. Damaged or incorrect items are covered under our Refund & Returns policy.

Can I cancel a pre-order?

Pre-orders are non-refundable and cannot be canceled. Release dates are estimates and may change.

How do I create an account?

Use the Account link in the top navigation. Sign up with your email to track orders and save preferences.

How do I contact support?

Email us at kanes.observation@gmail.com. We typically respond within 1-2 business days.

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